ORTEC has been a well known name in planning software for over 40 years. With 1,000 employees and offices worldwide in 13 countries, they are the experts in efficient planning. And optimal planning is essential for service organizations. That’s why Sigmax and ORTEC have been working together for over eleven years to achieve the same goal: to make service organizations work as efficiently as possible.
Business Developer at ORTEC, André Oostveen, explains: The collaboration between Sigmax and ORTEC originated from market demand. Service organizations were looking for not only a smart planning system but also a solution for mobile handling of service orders. To relieve them of this burden, we sought a partner in the field of mobile field service software. That’s when we found Sigmax.”
Oostveen continues: “Together with Sigmax, we help optimize field service processes at service organizations with our two solutions. The service orders smartly scheduled by ORTEC seamlessly integrate into Sigmax Connect. When you’ve been doing that for ten years, you accumulate a lot of market knowledge together. It’s precisely that knowledge that makes us of great added value to customers: we brainstorm about how things can improve gradually. Market developments that you hear about, you share with each other. You complement each other and quickly switch when you need each other’s expertise.”
The planning software from ORTEC combined with Sigmax’s field service solution is already being used satisfactorily by many service organizations. André says: “Together, we ensure higher customer and employee satisfaction. For example, customers have more control over service visits because they can schedule appointments online. Also, the work of both the planner and the technician is largely taken care of by our systems. Additionally, there are quantitative improvements such as reduced travel time and CO2 emissions, and better decision-making about field service processes.”
At Sigmax, we consider partnerships crucial. This way, we provide comprehensive support for service organizations from A to Z. Interested in the possibilities of a partnership with Sigmax?
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