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Servicemanager

✔ Achieve more with the same resources
✔ Improved administration
✔ Higher first time fix

You want to complete jobs on time and in one go

Your customers expect a certain service level. Issues need to be resolved on time, and maintenance must take place at the right moment. Various factors can throw a spanner in the works — missed appointments, staff shortages, or an engineer arriving without the correct materials, for example. Sigmax Connect helps you prevent this. This way, you meet your SLAs and keep your customers satisfied.

Read more about Connect

Rely on stable software

Software failures that prevent your engineers from doing their job… It may well be the most frustrating thing a service manager can experience. That’s why we ensure you can always rely on Connect. Connect is highly stable because our software consists of fixed, extensively tested and optimised components. We develop and maintain our software entirely in-house, right here in Enschede. This keeps communication lines short and allows us to safeguard quality.

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Higher first-time-fix

As a service manager, you want jobs to be handled as efficiently as possible. This is how Sigmax Connect helps you achieve a higher first-time-fix:

  • Used materials are recorded accurately and largely automatically, ensuring the engineer never misses the parts needed for the job.
  • Thanks to helpful notifications, the customer knows exactly when the engineer will arrive. This reduces the likelihood of missed appointments.
  • Essential information – such as maintenance history and contract details – as well as attachments and checklists are all easily accessible in one place, even when the office is closed.
  • With the dynamic workflows in Connect, engineers avoid unnecessary steps while still completing the mandatory actions in the correct way.

Clear insight into the status of your jobs

With the Connect dashboard, you have instant insight into the status of all ongoing jobs. This allows you to make adjustments quickly whenever needed. You can also see in real time where your engineers are and what they are working on — useful when an engineer needs to be sent to an urgent job right away.

Works seamlessly with your ERP and planning system

Sigmax Connect integrates with virtually any ERP and planning system. This ensures your systems work together optimally and data is exchanged effortlessly.

See all partners & integrations

Achieve more with the same number of people

In today’s tight labour market, you want to get the most out of the people you already have. With Sigmax Connect, you save valuable time:

  • Connect reduces the administrative burden and increases the first-time-fix rate. This leaves engineers with more time to take on additional jobs.
  • With the data collected by Connect, you can quickly identify which jobs take longer than average. A great starting point for improving your processes further.
  • Customers can pay the invoice directly at the door, so you no longer have to chase payments afterwards.

Ready to deploy your field service more efficiently?

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