Field Service Employee

✔ Happy customers
✔ Fast administration
✔ Higher first–time–fix

    Software should not create extra work

    New software should certainly not create extra work for you. You understand that administration is important, but you would prefer to spend as little time on it as possible. You became an engineer so you could work with your hands, not spend all day entering data on a tablet. That is why you want software that mainly supports you in carrying out your work as well as possible.

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    Multiple jobs at one customer, without duplicate administration

    Sometimes several jobs need to be carried out at the same location. With Sigmax Connect, you can handle multiple activities as one assignment and complete the job without duplicate actions. You will also see which future maintenance is required at that location. If you have time left, you can take care of it straight away.

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    Sigmax Connect makes your work easier

    Automated administration

    • Automatically enter measurements directly from your measuring equipment, for example by scanning a QR code.
    • Register working hours, travel hours and used materials almost entirely automatically.
    • Your van stock is updated automatically.
    • Information already known does not need to be entered again.
    • Take photos, so an extensive written description is no longer necessary.


    Important information at your fingertips

    • Key information – such as maintenance history, contract details, attachments and checklists – is available quickly and all in one place.
    • Heading to a customer? The address is already filled in. Simply tap ‘start journey’ and navigation will launch automatically.
    • The workflow in Sigmax Connect is tailored as closely as possible to the task at hand, so you never need to take unnecessary steps.


    Even when you have no signal

    Sigmax Connect also works without a network connection. Item files, asset data, customer information and contract details are all available offline. Ideal when you are working in a basement or any other location with no coverage.

    All entered information is stored locally and synchronised as soon as you are back online. This ensures you always have the necessary information at hand and that no data is ever lost.

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    Sigmax successful case studies

    Case

    Duijvelaar Pompen

    With more than 335 employees and a production capacity of 100.000 pumps per year, Duijvelaar Pompen is the market leader in centrifugal pumps and pressure boosting installations for drinking water and process water applications. To guarantee optimal service, the 50 technicians at Duijvelaar Pompen have been using Connect, the field service software from Sigmax, for nine years.

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    Case

    Gamko

    Gamko has been a household name in hospitality refrigeration for over 60 years. All production takes place entirely in the Netherlands, with its own factory in Etten Leur. Gamko designs, produces, delivers, installs and maintains its refrigeration systems fully in house. Their 18 field technicians have been working with Connect, the field service solution from Sigmax, since 2019.

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    Case

    Onderhoud Enschede

    Onderhoud Enschede BV carries out maintenance and construction of public spaces in Enschede on behalf of the municipality, with a team of 275 employees. Planning and execution of the work were initially done manually and recorded on paper work orders. To streamline this process, Onderhoud Enschede chose the digital planning board from Clixz and the field service software from Sigmax.

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    Case

    ORTEC

    ORTEC has been a well known name in planning software for over 40 years. With 1,000 employees and offices worldwide in 13 countries, they are the experts in efficient planning. And optimal planning is essential for service organizations. That’s why Sigmax and ORTEC have been working together for over eleven years to achieve the same goal: to make service organizations work as efficiently as possible.

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    Curious how Sigmax Connect makes your work easier?

     

    We would like to demonstrate it! Request a free demo below:

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