Your customers expect to be informed proactively, in real time and through the channel of their choice about the status of their service request. To meet this expectation, you must move away from paper forms and Excel sheets for scheduling services. Insight into the current status of a service request, both before, during and after completion, requires an automated approach. Sigmax Connect can help you with this.
To meet today’s customer expectations, field service software with advanced customer communication features is essential. It allows you to keep customers continuously informed via email or SMS. This helps customers plan their time and avoids frustration. In addition, it reduces missed appointments.
Field service software also supports you in communicating with the customer during the job itself. For example, when carrying out inspections and problem analyses. A configured field service solution enables your employee to ask the right questions. The results are automatically fed back into your ERP system and sent to your customer as a report at the touch of a button.
“The engineer is now guided to follow the right steps and record the correct information. This has shortened the turnaround time for the customer and reduced administrative errors.”
Niels Breedijk – ICT Manager at Duijvelaar Pompen
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