A lot goes into delivering excellent service: efficient (route) planning, a harmonious IT landscape, user friendly software and satisfied engineers. A planner faces very different challenges than a service manager. Our field service software is designed for everyone involved in the service process.
At Sigmax, we understand that the service process can be complex. Labour shortages and an expanding service portfolio: these are challenges every service organisation faces. With twelve years of experience in the field service market and our field service solution, we fully support your field service processes.
Sigmax Connect supports you as an engineer in carrying out your work to the highest standard. Administration is automated as much as possible and you always have essential information at hand. This gives you more time to help customers and spend less time on peripheral tasks.
Sigmax Connect helps you achieve better results. With streamlined processes and automated administration, you achieve more with the same number of people. Ideal in today’s tight labour market. In addition, the improved processes increase the first-time-fix rate, ensuring you can always meet your SLAs.
As an IT Manager, you aim for a harmonious and transparent IT landscape that fully supports employees in their daily work. Sigmax Connect is highly stable and integrates seamlessly with your existing systems. In addition, it grows alongside your organisation without causing high costs or instability.
It is your role to ensure that engineers arrive at the customer’s location on time, equipped with the right information, skills and materials. This maximises the chance of a first-time fix and a satisfied customer. With Sigmax Connect, customers know exactly when the engineer will arrive, you reduce failed visits and engineers have everything they need to complete the job efficiently.
Would you like to know where the opportunities and challenges within your field service lie? Our field service experts are happy to help. Request the quick scan free of charge and without obligation via the button below.
