Digital work order

Switch to Paperless Working

Paper work orders are not only harmful to the environment, but they are also often incomplete, sometimes illegible, and can easily get lost. They also take a significant amount of time for an organisation to process. A digital work order is an excellent solution to this problem.

Always the right information at hand

With a digital work order, the field worker is always up to date. They have insight into history and contractual information, can easily report malfunctions, and automatically capture measurement values.

Discover Connect, our digital work order

The benefits of a digital work order with Sigmax Connect:

Accurate and efficient administration
Travel time, hours worked and materials used are registered automatically as much as possible.
Higher First-Time-Fix
Fewer not-at-home situations thanks to smart notifications, insight into the stock of colleagues nearby and direct payment at the door.
Satisfied customers
Can a task not be completed in one visit? Easily schedule a follow up appointment together with the customer.

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Digitize your work order

Still working with paper work orders, checklists and forms? Then this will probably sound familiar:

Creating, filling in and processing work orders takes a lot of time
Illegible handwriting and faded information cause delays and errors
Work orders and forms are regularly lost
Mistakes occur, resulting in inaccurate administration
Adjusting processes takes a lot of time and effort

By digitizing your work order, you save time, improve your service and always keep your administration in order.

Optimal support for specific workflows

We understand that your organization has specific workflows you want to maintain. Our field service solution is standard software, yet fully configurable to your processes. This gives you the benefits of a stable and reliable solution, while still feeling tailor made.

By digitizing your work orders, a service organization achieves three goals at once:

Faster invoicing – Invoices are generated automatically or payment can be completed directly at the door.
Cost savings – Thanks to less administrative work, also afterwards.
Higher productivity of the service employee – Through automation of tasks and a reduced chance of incorrect data entry.

Logistics and inventory management

100 percent error free inventory management thanks to the registration of all item movements. Insight into your own warehouse and third party stock (e.g. nearby technicians). Correct stock differences between warehouses and check received goods.

Working time registration

Correct labour time registration is essential for billing. In Connect, this process can be automated.

Direct payment

Allow the customer to pay immediately at the door after the work is completed — directly in Connect and without an external payment terminal.

Photos and sketches

Add multiple photos, sketches or other attachments to your work order. Photos and attachments can be configured as mandatory or optional at various stages in your workflow.

Navigation and track and trace

Address details are filled in automatically. Navigate directly via Google Maps from within Connect. Real-time insight into technician location. Automatic location registration when statuses change.

Schedule follow-up appointments

If a job cannot be completed in one visit, schedule a new appointment together with the customer immediately — convenient and customer friendly.

Several service organisations have gone before you

“We have completely moved away from the paper-based workflow and now have full visibility of where all stock is located. The engineers can complete more jobs successfully in one go, because they know exactly what is in stock.”

Peter Terpstra – Logistic Engineer at Welzorg

Read the full case

Saying goodbye to paper forms?

We would be happy to get to know your service organisation. Leave your details for a no obligation introductory meeting.

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Curious about the possibilities of a digital job sheet?

We would be delighted to show you!

We would be happy to get to know your service organisation. Leave your details for a no obligation introductory meeting.

Digital work order

Switch to Paperless Working

Always the right information at hand