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Features

✔ Optimal support
✔ Better administration
✔ Higher First Time Fix

Choose the best solution for your situation


Sigmax Connect is built from various modules, each supporting a specific process. Together with you, we determine which modules best suit your situation. This ensures that Sigmax Connect will perfectly align with your service organisation.

Curious to see how our modules can support your organisation?

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With these modules, we help your service organisation grow:
Approval
After completing the work, the customer signs in Connect to approve the job. When an assignment contains multiple objects to be serviced, the customer only needs to sign once. Friendly for the customer and time saving.
Working time registration
Correctly registering labour time is crucial for billing. In Connect this can be automated.
Attachments
Add photos, sketches, PDF and Excel files.
Bundling work orders
Combine multiple objects to be serviced into one single assignment.
Communicate with the field service
Send technicians messages or documents via Connect. The technician can also receive urgent jobs directly in Connect.
Configurable questionnaires
Add mandatory questions or make them dynamic by adding conditional questions. The possibilities are endless!
Register commercial opportunities
Technicians can conclude service and maintenance contracts on site in Connect. They can also record commercial opportunities for the sales department through questionnaires.
Customer engagement
Automatically send customers information about schedules and work orders.
Direct payment
Allow the customer to pay immediately at the door after the work has been completed — directly in Connect and without an external payment terminal.
Invoicing and payment
Invoices are automatically generated based on time registration and used materials. Warranty conditions, contract coverages and payment terms are taken into account. Afterwards, the customer can pay the invoice directly in Connect, for example via contactless card payment or direct debit authorization.
Photos and sketches
Add (multiple) photos, sketches and other attachments to your work order. Photos and attachments can be configured as mandatory or optional at different points in the workflow.
Integration with measuring instruments
Automatically import measurement values from external measurement devices into Connect. This eliminates the need for technicians to enter values manually.
IoT support
Insight into performance, status and exact location of assets. Automatic alerts in case of malfunctions.
Refrigerant registration
F gas registration takes place in accordance with BRL100. The technician books cylinders in, records usage and returns empty cylinders to the warehouse. Every mutation is registered and synchronised with the ERP system.
Location tree
When a building contains multiple objects to be serviced, it’s important that technicians know the exact locations. The location tree provides full insight into all objects and their precise locations in Connect.
Logistics and inventory management
100 percent error free inventory control thanks to the registration of all item movements. Insight into your own warehouse and third party inventory (e.g. nearby technicians). Correction of stock differences between warehouses and checking of received goods.
Material registration
Scan used materials or add them manually. Adjust quantities and always have insight into the full item catalogue.
Navigation and track and trace
Address details are filled in automatically. Navigate directly via Google Maps from within Connect. Real time insight into the technician’s location. Automatic location registration at status changes.
Asset management
Connect allows you to link objects to locations (location tree), view contractual agreements and adjust object properties. Technicians can also add new objects or swap existing ones.
Unplanned tasks
Technicians gain insight into unplanned tasks in Connect. Useful when they unexpectedly have spare time.
Online customer information
In case of malfunctions outside office hours, it is efficient to have insight beforehand into information such as payment arrears, contracts and object history. This enables the technician to decide whether a work order should actually be created in the ERP or planning system.
Issue registration
Easily register a problem or defect in Connect. Based on the selected issue, the technician is automatically guided through the analysis and registration process.
Smart notifications
Inform your customers proactively and in real time about the time window of scheduled work or any changes. Customers automatically receive an email, SMS or WhatsApp message containing the planned time window.
Time registration
Technicians can quickly and easily register their worked hours or shifts in Connect.
Schedule follow up appointments
Can a job not be completed in one visit? Schedule a new appointment together with the customer immediately. Friendly and efficient.
Stock management
Your service employees count their vehicle stock multiple times per year. This allows technicians to perform stock counts between jobs without having to block an entire day.
Work on projects
Work on a project with multiple technicians and gain insight into each other’s activities. Create structure within projects, visits and tasks. Access previously completed visits and activities as part of the project.

Curious how Sigmax Connect can help improve your results?

 

We’ll be happy to show you! Request a free demo.

    You will receive a response from us within a few working days

    Sigmax successful case studies

    Case

    Bluace

    Innovation through standardisation. That’s what ERP implementation partner Bluace stands for. Based on the Microsoft Dynamics 365 Business Central platform, the Rotterdam-based organisation helps service organisations digitise and standardise operating processes. In order to help organisations not just with an ERP system but also with the digital processing of service orders, Bluace set out to find a partner in the field of field service software. Sigmax turned out to be the perfect match.

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    Case

    ORTEC

    ORTEC has been a well known name in planning software for over 40 years. With 1,000 employees and offices worldwide in 13 countries, they are the experts in efficient planning. And optimal planning is essential for service organizations. That’s why Sigmax and ORTEC have been working together for over eleven years to achieve the same goal: to make service organizations work as efficiently as possible.

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    Case

    Volta Limburg

    With over 60 service technicians, energy supplier Volta Limburg ensures the daily warmth comfort of over 120,000 end customers. In order to move away from all paper forms, they sought software that could facilitate the transition to complete digitization. Sigmax’s field service software proved to be a perfect match.

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