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Home Medical equipment
Home Medical equipment

Medical equipment

✔ Fewer missed appointments
✔ Higher first-time fix rate
✔ Better recording of damage

    More time for what truly matters

    The less your engineers need to deal with side tasks, the more time they have for what truly matters. That’s why Connect takes work off their hands. Thanks to smart workflows, they receive the right information at exactly the right moment. Also useful: travel time, hours worked and materials used are recorded automatically wherever possible.

    “Connect enables us to help our clients quickly, in the most efficient way possible”

    Sabine Doets – ICT Manager at Welzorg

    Better care through excellent service

    The mobility care you provide play an important role in the daily life and wellbeing of your clients. They are often needed urgently, and the level of dependency is high. That is why it is essential that they are delivered on time or repaired as quickly as possible. Sigmax Connect helps your field service team carry this out as efficiently as possible.

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    Streamlined communication

    • Send customers a message when the engineer is on the way, helping prevent not-at-home situations.
    • Let customers sign for approval directly with the engineer and pay on the spot if needed.
    • The customer automatically receives the invoice by email.
    • Has something not been resolved yet? Then the customer can schedule a new appointment with the engineer straight away.

    Connect fits your processes perfectly

    Sometimes you only need to deliver a simple care, while other equipment requires maintenance, repairs or inspections. In those cases, you want to quickly view the maintenance history or run through a checklist. It is therefore important that your software is flexible and supports all your processes as effectively as possible.

    • Together with you, we ensure that the software supports your processes optimally. Wherever possible, information is retrieved automatically and actions are automated.
    • If anything changes, for example due to a new tender or new requirements from a municipality, the software adapts effortlessly — without excessive costs.
    • You can maintain multiple objects within a single work order, helping you avoid duplicate work.

    Quickly on site in emergency situations

    Your customers rely on their assistive devices. When these break down, they may not be able to leave the house or, in the worst case, may be bedridden. In such situations, you want to be on location as quickly as possible to resolve the issue. With Sigmax Connect, you support your customers quickly and efficiently – even during emergencies:

    • You have real-time insight into the location of your engineers and the task they are working on. This allows you to see immediately who can be on site the fastest.
    • The engineer has all necessary information quickly and in one place. Essential details are retrieved from the ERP system, and checklists ensure nothing is forgotten.
    • Is there an urgent task outside working hours? Thanks to real-time notifications, the engineer is informed immediately.
    • The planner receives a notification as soon as the urgent task has been received and read by the engineer. There’s no need to follow up by phone.

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    Smart packing lists

    Your engineers service many different types of equipment, each requiring different materials. Using a packing list, your engineers can instantly see which materials they need for the job. This ensures they always set off with the right materials.

    Higher first-time-fix

    “We have completely moved away from paper workflows and now have full visibility of where all stock is located. As a result, engineers can complete jobs successfully in one go far more often, because they know exactly what is in stock.”

    Peter Terpstra – Logistic Engineer at Welzorg

    Accurate stock registration

    In Connect, engineers register used materials simply by scanning them. Using the cycle counting method they can quickly count van stock in between jobs, ensuring as little valuable time as possible is lost. With Connect, you and your engineers always have insight into current stock levels, including the van stock of nearby colleagues.

    Highly reliable software

    Software that goes down prevents your engineers from doing their job – a situation you want to avoid at all costs. Connect is highly reliable because our software is built on fixed components that have been extensively tested and optimised. This means you can always rely on it.

    Customers rate the reliability of Connect with a 9.

    Perfect integration with ERP and planning

    Connect links seamlessly and reliably with ERP and planning systems. This ensures your systems work together optimally and data is exchanged effortlessly.

    View our partners and integrations

    The most useful features for the care equipment sector:
    Approval
    After the work has been completed, the customer signs in Connect to approve the job. For assignments with multiple objects to be serviced, the customer only needs to sign once. Customer friendly and time saving.
    Working time registration
    Correct labour time registration is essential for billing. In Connect, this process can be automated.
    Attachments
    Add photos, sketches, PDF and Excel files.
    Bundling work orders
    Combine multiple objects to be serviced into a single assignment.
    Communicate with the field service team
    Send technicians messages or documents via Connect. Technicians can also receive urgent jobs directly in Connect.
    Configurable questionnaires
    Add mandatory questions or make them dynamic by using conditional questions. The possibilities are endless.
    Direct payment
    Allow the customer to pay immediately at the door after the work is completed — directly in Connect and without an external payment terminal.
    Invoicing and payment
    Invoices are automatically generated based on time registration and used materials. Warranty conditions, contract coverage and payment terms are taken into account. Customers can then pay the invoice directly in Connect, for example via contactless payment or direct debit authorisation.
    Photos and sketches
    Add multiple photos, sketches or other attachments to your work order. Photos and attachments can be configured as mandatory or optional at various stages in your workflow.
    IoT support
    Insight into performance, status and exact location of assets. Automatic alerts in case of malfunctions.
    Logistics and inventory management
    100 percent error free inventory management thanks to the registration of all item movements. Insight into your own warehouse and third party stock (e.g. nearby technicians). Correct stock differences between warehouses and check received goods.
    Material registration
    Scan used materials or add them manually. Adjust quantities and always have insight into the full item catalogue.
    Navigation and track and trace
    Address details are filled in automatically. Navigate directly via Google Maps from within Connect. Real-time insight into technician location. Automatic location registration when statuses change.
    Asset management
    In Connect, you can link objects to locations (location tree), view contractual agreements, and modify object properties. Technicians can also add new objects or replace existing ones.
    Unplanned tasks
    Technicians gain insight into unplanned tasks via Connect — ideal when they unexpectedly have time left.
    Online customer information
    In case of malfunctions outside office hours, it is efficient to have insight into payment arrears, contracts and object history beforehand. This helps the technician decide whether a work order should be created in the ERP or planning system.
    Issue registration
    Easily register a problem or defect in Connect. Based on the selected issue, the technician is guided through the analysis and registration process.
    Smart notifications
    Inform your customers proactively and in real time about the time window of planned work or changes. Customers automatically receive an email, SMS or WhatsApp message with the expected time window.
    Time registration
    Technicians quickly and easily register their worked hours or shifts in Connect.
    Schedule follow-up appointments
    If a job cannot be completed in one visit, schedule a new appointment together with the customer immediately — convenient and customer friendly.
    Stock management
    Service employees count their vehicle stock several times a year. This allows technicians to carry out stock counts between jobs without sacrificing an entire workday.
    Sigmax successful case studies

    Maas International

    To ensure customers can enjoy their daily cup of coffee, Maas International sends out around 800 technicians and operators to maintain, refill, and repair the machines wherever needed. Connect provides optimal support for both the technicians and planners in this task.

    Read this caseCheck all cases

    Volta Limburg

    With over 60 service technicians, energy supplier Volta Limburg ensures the daily warmth comfort of over 120,000 end customers. In order to move away from all paper forms, they sought software that could facilitate the transition to complete digitization. Sigmax’s field service software proved to be a perfect match.

    Read this caseCheck all cases

    Welzorg

    The more than 80 service engineers at Welzorg repair mobility aids such as rollators, mobility scooters and wheelchairs every day. “Connect enables us to help our customers quickly and in the most efficient way possible,” says Sabine Doets, ICT Manager at Welzorg. Connect also schedules and assigns (emergency) repairs and calculates the most optimal routes for the engineers. The mobile application supports them in carrying out their work on location.

    Read this caseCheck all cases

    Curious to find out what Connect can do for your care organisation?

     

    We would like to demonstrate it! Request a free demo here:

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