More than 40 service technicians from housing association De Key provide tenants with the best possible service every day. Sigmax assisted the Amsterdam-based housing association in transitioning to a new mobile application to support their service organization.
Woonstichting De Key is a housing association in Amsterdam with a portfolio of over 37.500 rental units (homes, rooms and commercial spaces) spread across Amsterdam, Zandvoort and Diemen. De Key’s main responsibilities include renting out, maintaining, renovating and developing rental properties, with a strong focus on housing starters.
Functional administrator Martijn Grosveld was involved on behalf of De Key in the recent implementation of Connect from Sigmax Field Service Solutions. De Key was looking for a replacement for the outdated PDA application, he explains. “We were looking for an application that supports the technicians, is stable, and easy to work with.” Connect from Sigmax proved to be the ideal solution. The mobile application offers De Key many features and configuration options, ensuring that the housing association’s processes are well supported.
“Sigmax is a party that is clear, acts quickly, thinks in solutions, and has a good understanding of what is going on within housing associations,” says Grosveld. Around forty technicians are now working with the Sigmax application. All of them indicate that they are very satisfied with how the application works. In particular, the stability of the software and the fact that they now only need to carry one device (their phone) are seen as major benefits. Grosveld therefore considers the collaboration with Sigmax to be highly productive.
De Key puts tenants first and aims to stay in touch with them by assigning permanent technicians to each neighbourhood or building. The major advantage is that these specialists can communicate directly with tenants and get to know the neighbourhood as a whole. With Connect, the technicians identify issues that need attention and, in consultation with tenants, proceed with the necessary repairs. In addition, tenants can also submit repair requests via the website.
“Sigmax has a good understanding of what is going on at housing associations”
One of the functionalities De Key uses is the hours and materials registration module. This allows the housing association to gather information about work orders. With this data, they can further optimise processes such as inventory management. In the next phase, De Key also plans to start using the photo module. With this module, a photo can be taken on location and sent directly to the central system. Grosveld says: “Thanks to the many possibilities, we can continue to fine tune our service organisation. Sigmax supports us in doing so.”
Sigmax’s Connect is integrated with Key2Wocas from Centric. In addition, De Key uses OSP for planning. Thanks to the integration between these systems, information becomes easily accessible. This information provides insight into delivered service performance, enabling De Key to respond more effectively to tenant needs.
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