Your customers expect you to keep your promises and resolve issues quickly. A solid planning process is essential for this. We work with all major scheduling systems and are happy to think along with you. Thanks to our extensive experience in the field service sector, we know exactly which scheduling system best suits your organisation.
Our field service solution Connect has a stable and proven integration with virtually any ERP and planning system. This ensures that data is exchanged smoothly and that the systems complement each other perfectly. In the morning, the engineer picks up their tablet and sees everything they need to do that day, including all relevant information.
Efficient workflowsWe process the information from your other systems into efficient workflows. This ensures that the engineer sees the right information exactly when they need it. It allows them to complete tasks quickly and smoothly.
Prevent missed appointmentsMissed appointments are something you want to avoid as much as possible. That’s why Connect automatically sends your customers a message when the engineer is on the way. This way, they know exactly when they can pop out for a moment and when they shouldn’t.
Schedule a follow-up appointment on siteIs a job not fully completed and is a new appointment needed? With Connect, the technician can schedule a follow-up appointment with the customer directly on site. Thanks to the integration with the planning system, the technician can immediately see where availability is still open.
Handling urgent jobs efficientlyWith Sigmax Connect, you handle urgent jobs quickly and efficiently:
You have real-time insight into the location of your engineers and the job they are working on. This allows you to see immediately who can be on site the fastest.
Are you looking for a new planning system? Sigmax works with several planning partners. This means you will always find a planning solution that suits your service organisation.
