Industrial technology

Optimally performing installations through excellent service

The industrial installations you produce or supply require maintenance to keep performing well. This must be done with precision and efficiency. Sigmax Connect supports you in this by optimising your service processes.

Prevent problems or resolve them quickly

Fire extinguishers must work at all times, a failed drinking water pump is far from ideal, and a broken forklift can bring an entire production process to a halt. When installations are business critical, maintenance becomes even more important. With Sigmax Connect.

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Are you still working with paper job sheets, checklists and forms?

Then this will probably sound familiar:

Engineers do not always have the right information with them, which prevents them from working efficiently
Creating, completing and processing job sheets takes a lot of time
Job sheets and forms get lost or become illegible
Administration takes a lot of time and information often needs to be entered twice
Mistakes are made, resulting in inaccurate administration
Additional steps are required for invoicing
Adjusting processes takes a lot of time and effort

By digitising your workflows, you save time, improve your service and keep your administration in perfect order.

Digitise your workflows

Connect helps you optimise your entire field service process, from planning to invoicing and everything in between:

Engineers travel to the customer as efficiently as possible, as the address is automatically added to their navigation
On site, the engineer has immediate access to relevant customer and contract details in Connect, retrieved directly from your ERP system
Travel time, working hours and used materials are registered automatically
Because used materials are automatically registered, you always have insight into your real time stock levels
100% elimination of paperwork: job sheets, measurement reports, inspections and questionnaires are all fully digitised
As soon as the engineer leaves the customer, the back office has all the information needed to create and send the invoice (or even better: the invoice is generated automatically and sent straight to the customer)

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Fits your processes perfectly, no matter your niche

As a supplier or manufacturer of industrial installations, you deal with processes that are specific to your niche. Standard field service software simply does not meet those requirements. But bespoke software has its downsides as well: it is expensive, requires maintenance and lacks flexibility.

Sigmax Connect is the ideal middle ground. It consists of standard components, yet remains flexible to configure and is continuously expanded. Moreover, our software is reliable and stable. We map out your processes and ensure the software supports them optimally. And if anything changes in your process, you can adjust your workflows with ease, without excessive costs.

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Grow towards preventive and predictive maintenance (IoT)

Ideally, you want to prevent issues through preventive maintenance. In Sigmax Connect, you can define the maintenance frequency for each installation, ensuring you are never too late. You can also integrate Sigmax Connect with Internet of Things solutions, allowing you to predict even more accurately when an installation requires maintenance.

“We are currently running pilots in which installations report faults directly to Duijvelaar Pompen, allowing us to act immediately and support the customer. Sigmax is actively involved in this process and proves that they are not just a supplier but truly a partner.” Niels Breedijk – ICT Manager at Duijvelaar Pompen

Read the full customer case

Always work on the correct asset

In practice, it often happens that the wrong asset is linked to the job. This may be because the customer provided incorrect information or because the correct asset was not available. Engineers tend to take a pragmatic approach and find a way to complete the work regardless. Helpful for the customer, but it results in incorrect administration that must later be fixed manually.

With Sigmax Connect, the engineer can switch assets during the job, ensuring they always have the correct (contract) information. Is the asset not yet registered in your system? The engineer can simply add a new asset. This makes their job easier and prevents administrative errors.

Multiple assets at one location?

With Sigmax Connect, the technician can process all assets as a single work order and complete the job without duplicate actions. Thanks to the location tree functionality, they can quickly see where the assets are located. Is an asset missing or is the information incorrect? The technician can easily update the data or add a new asset and immediately register their activities on it.

Seamless integration

Connect integrates easily with ERP and planning systems. This ensures your systems work together seamlessly and data is exchanged effortlessly between them.

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Highly stable software

Software outages that stop your engineers from doing their job are something you want to avoid at all costs. Connect is highly stable because our software is built from fixed components that are thoroughly tested and optimised. This means you can rely on it at all times.

Customers rate the reliability of Connect a 9.

Approval

After the work has been completed, the customer signs in Connect to approve the job. For assignments with multiple objects to be serviced, the customer only needs to sign once. Customer friendly and time saving.

Working time registration

Correct labour time registration is essential for billing. In Connect, this process can be automated.

Attachments

Add photos, sketches, PDF and Excel files.

Bundling work orders

Combine multiple objects to be serviced into a single assignment.

Communicate with the field service team

Send technicians messages or documents via Connect. Technicians can also receive urgent jobs directly in Connect.

Configurable questionnaires

Add mandatory questions or make them dynamic by using conditional questions. The possibilities are endless.

Register commercial opportunities

Technicians can conclude service and maintenance contracts on site via Connect. They can also record commercial opportunities for the sales department through questionnaires.

Customer engagement

Automatically send customers updates about schedules and work orders.

Direct payment

Allow the customer to pay immediately at the door after the work is completed — directly in Connect and without an external payment terminal.

Invoicing and payment

Invoices are automatically generated based on time registration and used materials. Warranty conditions, contract coverage and payment terms are taken into account. Customers can then pay the invoice directly in Connect, for example via contactless payment or direct debit authorisation.

Photos and sketches

Add multiple photos, sketches or other attachments to your work order. Photos and attachments can be configured as mandatory or optional at various stages in your workflow.

Integration with measuring instruments

Automatically import measurements from external devices into Connect. Technicians no longer need to manually copy values.

IoT support

Insight into performance, status and exact location of assets. Automatic alerts in case of malfunctions.

Refrigerant registration

F gas registration is performed according to BRL100. The technician registers cylinders, records usage and returns empty cylinders to the warehouse. Every mutation is logged and synchronised with the ERP system.

Location tree

When a building contains multiple objects to be serviced, technicians need to know their precise locations. The location tree gives clear insight into all objects and their exact locations within Connect.

Logistics and inventory management

100 percent error free inventory management thanks to the registration of all item movements. Insight into your own warehouse and third party stock (e.g. nearby technicians). Correct stock differences between warehouses and check received goods.

Material registration

Scan used materials or add them manually. Adjust quantities and always have insight into the full item catalogue.

Navigation and track and trace

Address details are filled in automatically. Navigate directly via Google Maps from within Connect. Real-time insight into technician location. Automatic location registration when statuses change.

Asset management

In Connect, you can link objects to locations (location tree), view contractual agreements, and modify object properties. Technicians can also add new objects or replace existing ones.

Unplanned tasks

Technicians gain insight into unplanned tasks via Connect — ideal when they unexpectedly have time left.

Online customer information

In case of malfunctions outside office hours, it is efficient to have insight into payment arrears, contracts and object history beforehand. This helps the technician decide whether a work order should be created in the ERP or planning system.

Issue registration

Easily register a problem or defect in Connect. Based on the selected issue, the technician is guided through the analysis and registration process.

Smart notifications

Inform your customers proactively and in real time about the time window of planned work or changes. Customers automatically receive an email, SMS or WhatsApp message with the expected time window.

Time registration

Technicians quickly and easily register their worked hours or shifts in Connect.

Schedule follow-up appointments

If a job cannot be completed in one visit, schedule a new appointment together with the customer immediately — convenient and customer friendly.

Stock management

Service employees count their vehicle stock several times a year. This allows technicians to carry out stock counts between jobs without sacrificing an entire workday.

Project work

Work with multiple technicians on one project and gain insight into each other’s activities. Create structure in projects, visits and tasks. Access previously completed visits and activities as part of the project.

Curious how Sigmax Connect can help improve your results?

We would be happy to show you. Request a free demo.