Quality and a high level of service are characteristics that perfectly describe Motrac, a full service provider of internal logistics solutions and, in Belgium, also cleaning solutions. To successfully carry out repairs, maintenance and inspections, the 240 service employees of Motrac Intern Transport in the Netherlands and Motrac nv in Belgium use Connect, the field service software from Sigmax. Motrac and Sigmax have been working together since 2013, and in recent years this partnership has resulted in a stable solution for the entire field service organisation.
With four locations in the Netherlands and three in Belgium, Motrac is a leading full service provider of internal logistics solutions such as forklifts, reach trucks and (automated) order pickers. Technical Specialist Software Support Marco De Juncker explains: “Nine years ago, we chose the combination of ORTEC’s planning software and Sigmax’s field service solution for our entire field service organisation. I have been involved since the implementation of both solutions and I am still happy with this choice.”
Motrac’s technicians register their worked hours in Connect every day. Thanks to the custom configured time registration, the invoicing process has been simplified: “We work with different codes for registering breakdowns, service and maintenance. Technicians can assign codes to their activities themselves, ensuring that all worked hours are invoiced correctly.”
When a Motrac repair falls under warranty, this can be added to the work order in Connect. As a result, the work can be invoiced directly to suppliers. “This automatic integration has also contributed to an optimised invoicing process,” says Marco De Juncker.
Motrac technicians work with Connect in both the Netherlands and Belgium. Sigmax’s standard software is configured for each country to support specific processes. One example is the annual BMWT inspections in the Netherlands, which safeguard the quality of periodic safety inspections on work equipment. These inspections are carried out by Motrac’s field service technicians.
Marco continues: “Forklifts must be inspected annually according to occupational health and safety legislation, and the entire inspection process is configured within the standard software.” The guidelines differ between countries. “Both in the Netherlands and Belgium, we were able to configure the inspection process within the standard software, taking the differences into account.”
After eleven years, Marco De Juncker is still satisfied with Sigmax’s field service software. “Connect is a stable solution, enabling technicians to carry out their work almost all the time without disruption.”
Would you like to learn more about all the possibilities of Connect? Download the brochure below for a complete overview of the functionalities.
