Who hasn’t experienced it? Disputes over invoice amounts, late payments, and chargebacks. These are just a few examples of the costly payment processes that burden back‑office teams, who spend countless hours tracking and following up on outstanding invoices. To avoid this, many service companies already use mobile card terminals so customers can pay the technician immediately after the job is done. Unfortunately, these terminals often encounter issues in practice.
Besides user errors like entering incorrect amounts, mobile PIN devices frequently malfunction or break down. When that happens, the technician cannot process payment on the spot and everything reverts to the traditional, slower payment workflow.
To prevent these setbacks, we’ve introduced the “Direct Payment” module in our field service solution, Connect. This feature transforms your technicians’ devices into mobile payment terminals—no external hardware required. In the payment screen, the technician simply taps “PIN payment,” and Connect automatically launches CM.com’s payment app. The customer then taps their debit or credit card against the device, and the transaction is completed instantly.
The “Direct Payment” module is part of our Connect field service solution. Through Connect’s mobile app, technicians stay fully up‑to‑date throughout every step of their service call—whether it’s customer communication, material registration, or scheduling a follow‑up appointment. With just one tap, they can finalize the entire service order, including payment.
Curious how Connect can streamline payments (and much more) for your service organization? Request a free demo below.
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