To ensure customers can enjoy their daily cup of coffee, Maas International sends out around 800 technicians and operators to maintain, refill, and repair the machines wherever needed. Connect provides optimal support for both the technicians and planners in this task.
“Our mobile solution and planning software needed replacement. We were looking for a new system to make the workflow of our operators and technicians on location even more efficient and smooth,” says Willem van den Berg, Managing Director at Maas Netherlands. “Our operators refill 40,000 machines across the Benelux, Germany and England. That scale alone is a challenge. Connect software from Sigmax Field Service Solutions supports our workflow efficiently, even in exceptional situations.”
With the planning system, Maas schedules all work orders for operators and technicians, as well as the routes they need to follow, in an optimal way. The software distributes all tasks fairly among the operators and automatically assigns recurring tasks to the same operator.
Operators easily register all performed activities, used materials and meter readings. And if a malfunction occurs that the operator cannot fix, they can quickly create a new request so the planning department can immediately dispatch a service technician. The handheld device navigates the technician to the correct location via a built in navigation system. Once the technician or operator has completed their work, all data is automatically forwarded to the ERP system for further processing.
Willem van den Berg, Managing Director at Maas Netherlands, states that operators are satisfied with the system: “Our operators and technicians have been working with a PDA for years. With the implementation of Connect, the process has become even more transparent, faster and more user friendly.”
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