✔ More jobs with the same number of engineers
✔ Accurate administration
✔ Higher first-time-fix rate
Your installations make your customers’ lives easier. But only if they keep working. You also have SLAs that you need to meet. That is why you want to maintain your installations on time, efficiently and properly. This is a challenge, especially when you manage a large number of installations, possibly spread across locations throughout the country. With Sigmax Connect, you make this easy.
To work efficiently, it is essential that administration is completed quickly yet accurately. Connect supports engineers in achieving this. Travel time, working hours and used materials are recorded automatically as much as possible. Need to transfer measurement values? We can automate that too. This means the engineer is finished quickly, and the recorded values are always correct.
Good engineers are hard to find, especially nowadays. That’s why it’s important to get the most out of the engineers you already have. With Sigmax Connect, you save valuable time by increasing the first-time-fix rate. Here’s how:
Fewer missed appointmentsWith Connect, your customers are always informed about the current schedule and automatically receive a notification when the engineer is on the way. This significantly reduces the likelihood of a missed appointment.
Sometimes, it unfortunately isn’t possible to complete a job successfully in one visit. With Connect, the engineer can schedule the follow up appointment directly with the customer on site. Much more customer friendly.
Your field staff are in direct contact with customers and are the face of your company. During a job, the engineer can immediately advise the customer about other services and products. Think of taking out maintenance contracts or identifying opportunities for selling new or replacement installations. The service engineer records this directly in the field service solution, after which it is automatically forwarded to the sales department.
“The checklist in Connect ensures that service engineers can advise customers on new services and products such as heat pumps, insulation, ventilation and solar energy. Condition measurements, recording unsafe situations and taking out contracts can also be handled through the smart questionnaires. As a result, we have seen sales figures rise significantly.”
Bart Zorge – Operations Coordinator at Volta Limburg
Software failures that prevent your engineers from doing their work — it is a scenario you want to avoid at all costs. Connect is highly stable because our software is built from fixed components that are thoroughly tested and optimised. This ensures you can always rely on it.
Perhaps you are expanding your service portfolio, legislation is changing or a new customer comes with new requirements. In that case, your existing software may no longer be sufficient after only a few years. This often results in suboptimal workarounds (such as Excel sheets and paper forms) or expensive customisation. Connect consists of fixed components, but is flexible to configure. This allows you to adjust your workflows effortlessly as circumstances change – without sky-high costs.
Sigmax Connect helps engineers resolve faults quickly and efficiently, even outside working hours:
Want to know how Sigmax Connect can also make your field service team work more efficiently? Request a free demo, no strings attached!
