How do you get the most out of your field service team? What possibilities are there? Where do you stand today? Our Field Service Growth Model™ provides the answer for a customer driven future, with your service organisation as the starting point. Discover with our Field Service Growth Model™ how you can respond to changes and make the most of new opportunities.
From experience, we know that no two service organisations work in the same way. That is why we take the time to get to know you. What are your goals and KPIs? How is your service organisation performing today? Are your employees satisfied with the current way of working? Are your customers satisfied with your service organisation? Is there sufficient support for change?
Growing into an efficient and customer driven service organisation starts with strategy. What is your mission? What is your vision? The answers to these questions define your DNA.
Ultimately, your organisation, needs and objectives determine where your opportunities lie. Our Field Service Growth Model™ helps you gain insight into your growth phases and understand what is needed to take the next step. Together, we create a concrete plan for the future. This plan translates your goals and KPIs into the service capabilities that will deliver the greatest value. Where needed, we support you every step of the way.
Together, we define realistic goals and KPIs
We analyse your current work and service processes
We create a strategic roadmap with the required service capabilities
We select the right solutions and support you in a successful implementation
Service capabilities determine the customer friendliness and efficiency of your service organisation. Depending on your goals and your organisation’s growth phase, you may need certain capabilities today that you may no longer need tomorrow. After all, the challenges of today may not be the challenges of tomorrow. But how do you take the next step? In the Field Service Growth Model™, you will find several growth phases of a service organisation. Sigmax helps you successfully transform your organisation to the next growth phase.
Capabilities that reduce costs and enable efficient operations
Capabilities that put your customer at the centre and generate more revenue
Capabilities that provide insight into your own processes and enable continuous improvement
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